.Appointment Setting Specialist - Client: Roofing IndustryDepartment: Boutique ClientEmployment Type: FreelanceLocation: LatAm - MexicoReporting To: Client via MagicCompensation: $5.00 / hourDescriptionAbout the Client: Our client is a leading roofing company in Michigan specializing in residential and commercial roofing services.
Known for their commitment to quality craftsmanship and customer service, they provide comprehensive roofing solutions including repairs, replacements, and installations, with a strong focus on customer satisfaction and seamless project management.Why this role exists: We're seeking a dedicated Appointment Setting Specialist to manage incoming leads and schedule meetings efficiently.
This role is crucial for maintaining a steady flow of appointments and ensuring effective communication between potential clients and the roofing team.The Impact you'll make:Lead ManagementHandle incoming leads professionallyConvert inquiries into scheduled appointmentsMaintain detailed lead trackingFollow up with potential clientsEnsure timely response to all inquiriesAppointment SchedulingCoordinate and schedule client meetingsManage calendar effectivelySend meeting confirmationsHandle schedule changesMaintain an organized booking systemCommunicationProvide professional phone interactionRespond to client inquiriesMaintain clear communication recordsEnsure accurate information relayDocument client requirementsRecord KeepingTrack all communications in ExcelMaintain updated contact recordsDocument appointment detailsMonitor scheduling patternsGenerate activity reportsSkills, Knowledge and ExpertiseRequired:2+ years of appointment setting or call center experience1+ years of remote work experience2+ years of customer service experience1+ years of experience with Excel and calendar managementProven track record of phone communicationFluent English proficiency (spoken and written)Experience handling high-volume callsStrong metrics-driven backgroundWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Excellent verbal communicationStrong organization skillsAttention to detailProfessional phone mannerSelf-motivationTime managementInitiative-taking abilityReliable work ethicYou should apply if…You excel in phone communicationYou're highly organizedYou work well independentlyYou maintain consistent performanceYou have a professional demeanorYou're detail-orientedYou're comfortable with metricsYou thrive in a structured environmentWhat to expect..