**Responsibilities**:- Analyzes existing system logic and recommends enhancements or fixes.- Conducts fact finding and documents requirements.- Partners with appropriate development and production support areas.- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.- Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder.- Exchanges ideas and information in a concise and logical manner.- Performs other duties and functions as assigned**Qualifications**:- Basic level experience in an Apps Support role (combination of education/experience).- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.- Participation in some process improvements.- Previous experience or interest in standardization of procedures and practices.- Analytical and troubleshooting skills.- Basic knowledge of Operating Systems- Good interpersonal and communication skills, great teammate**Education**:- Bachelor's/University degree or equivalent experienceIngles BasicoConocimiento completo del negocio de sucursales, los servicios que otorga y como estan interrelacionados los sistemas y aplicativos de ese segmentoExcelEn gneral MS Office**Job Family Group**:Technology- **Job Family**:Applications Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting