**RH: Omar Gonzalez**
**Position**:Apps Support Tier 2
**Location**:Aguascalientes
**Industry - Sector**:Banking
**What you'll do?
**
- Experience in technologies such as Microsoft.NET core,.Net Framework, RESTful API, SQL Server, Oracle.
- Prior experience on Service NOW, APM Tools - Dynatrace or equivalent.
- Prior experience in Batch monitoring.
**What you'll bring**:
- Prioritize Alerts based on severity and type.
- Experience debugging complex problems/Issues.
Perform Root Cause Analysis by analyzing the issue and the code to determine impact.
Prepare RCA Documentation.
- Systematic and timely communication to stakeholders across various channels based on severity of the issue.
- Weekend Maintenance support.
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented
**What can YOU expect in a career with Capgemini?
**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.