3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of performance metrics, process improvement or lean techniques experience
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
**Our Operation's workflow has three major components**: First Mile - where the product is housed and ready for order; Middle Mile - where the order is hauled to your area; and Last Mile - when the product is delivered to the customer's door. All workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
In this role, you will take ownership in your work and team and are available to work overtime during Amazon's peak holiday season and as needed year-round. You are obsessed with customer experience and understand the importance of a 24/7 operations.
**Job requirements**:
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Continuously climb and descend stairs (applies to sites with stairs)
- Flexibility to work on any type of assigned shift (nights, weekends, holidays etc.)
Key job responsibilities
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lead and develop a team of 100-150 hourly associates by embodying Amazon's Leadership Principles
- Proactively identify and lead process improvement initiatives using Lean tools to delight customers
- Experience managing a team of 150+ employees
- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Industry experience in: manufacturing, automotive, biotech, electronics, defense/aerospace, production or distribution environments.