.Area Shift Manager, Last Mile OperationsWhen you join Amazon as an Area Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand.
In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly.
While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager working to be the most customer-centric company on earth.
You will have your leadership capacity stretched to its full potential.
As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth.
If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.Job Specifics:- This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed.- This role can be hired for any of the following locations: Mexico City, Mexico State, Queretaro, Puebla or Morelos.Key job responsibilities:- Promote a culture of safety and wellbeing.- Analyze and implement corrective actions to ensure quality and productivity are consistently high, and business objectives are met across all shifts.- Support and lead a team while handling administrative work and building a strong team culture.- Analyze performance and suggest process improvements to optimize work and improve customer service.- Promote best practices and continuous process improvements across your team in areas like health and safety and productivity.- Collaborate with other managers to standardize shift processes.A day in the life:You'll work shifts and be based at one of our operational sites.
Your main focus will be to maintain safety standards within your team and across your site.
You'll also monitor and maintain process efficiency.
Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we stay on track to meet our customer demands and targets.
This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers