Area Shift Manager, Last Mile Operations (North & South Region)When you join Amazon as an Area Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.
Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.
Job Specifics:
- This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed.
- This role can be hired for any of the following locations: Nuevo Leon, Coahuila, Chihuahua, San Luis Potosi, Veracruz, Tabasco or Yucatán.
Key job responsibilities:
- Promote a culture of safety and wellbeing.
- Analyze and implement corrective actions to ensure quality and productivity are consistently high, and business objectives are met across all shifts.
- Support and lead a team while handling administrative work and building a strong team culture.
- Analyze performance and suggest process improvements to optimize work and improve customer service.
- Promote best practices and continuous process improvements across your team in areas like health and safety and productivity.
- Collaborate with other managers to standardize shift processes.
A day in the life:
You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
About the team:
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.
Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as many of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS- A completed Bachelor's Degree or 2+ years Amazon experience.
- 2+ years' experience in a role with similar responsibilities.
- 1+ year of direct management experience for employees and their performance.
- English Intermediate-Advanced (B2+).
- Fluent in Spanish, both written and verbal.
PREFERRED QUALIFICATIONS- MBA or similar.
- Experience using Lean manufacturing methodologies.
- Previous experience in Project Management.
- Experience managing department KPIs and driving results.
- Bachelor's degree in business, engineering, operations, supply chain, transportation or related fields.
- Logistics background from an operations environment, preferably from First-Middle Mile Ops.
- Advanced English Proficiency (C1+).
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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