Job Summary:
Perform activities of the Billing team in order to contribute to quality customer service and departmental effectiveness while maintaining appropriate efficiency levels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues associated with credit card, pre-authorized checking, and cash transactions
- Document systems by processing data appropriate to customer accounts for requests/payment, inquiries, and issue resolution
- Review and process exceptions that fall out of the automated billing processes
- Perform other Billing duties on a daily basis including, but not limited to, address changes, member or policy maintenance, monetary adjustments, new account set-up, dispute research and resolution, fraud research, receivable collection on accounts and quality review
- Handles complaints concerning billing in a timely manner
- Ensures accuracy and integrity when entering consumer information and revealing information to appropriate personnel
- Within prescribed guidelines, makes sound decisions regarding refund limit adjustments, requests to reimburse fees, transaction authorization requests, and other matters that impact risk and/or income
- Create and maintain internal reporting tools in a timely and accurate manner
- Works under mínimal supervision and may assist in orienting and training lower level employees
Supervisory Responsibilities:
This job does have supervisory duties
Preferred Qualifications:
Education and Experience
- College degree or an equivalent experience
- 2-4 years of related experience
Certificates, Licenses, Registrations
- None
Functional Skills
- Excellent Customer service and communication skills
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.