.Company OverviewWe are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, wehave relied on technological innovation, digital evolution, and a customer-oriented approach.We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.Position TitleART Representative AnalystPurposeThe Account Reconciliation (ART) Representative is responsible for the daily allocation of all new, unidentified payments within the Daimler Truck Portfolio and Dealer Credit System, communicating with necessary departments to reconcile and assign funds. This may include communication with Dealers, and Small Business Frontline teams as well as ART Senior Agent who manages Fleet payments. The ART Representative is primary processor for all ART cases created within the Alfa system. The ART Representative is also responsible for ensuring all processes are in accordance with ICS guidelines as well as review compliance to Limits of Authority guidelines set by the Daimler Truck Global Policy.DutiesResponsible for the timely processing of Terminations within ALFA suspense, and the subsequent title release process associated with them. This includes communication with internal customers: Inbound Customer Service, Lease Maturities, Collections, Bankruptcy, as well as External Customers: Title Vendor, Dealers and Third Parties. This process requires extensive research, as well following strict guidelines for required information to complete and confirm that all obligations under the terms of the contract are fulfilled.Representative is a part of a department effort to maintain General Suspense. This includes the manual posting effort for payments identified for all teams supporting Small Business customers. The representative will do this by reviewing aged items for follow-up to ensure we are following the process.Responsible for reviewing and processing cases generated in Portfolio System: payoff processing, research and allocation, refund, principal reduction, small balance charge-offs, title before payment, payoff title release, flat cancel, termination reversals, reschedules, payment gaps, and return payment within a 48-hour period.Validate refunds and contract disbursements identified via Alfa case are in accordance with Compass, Limits of Authority, and ICS guidelines for the Fort Worth Contact Center. Responsible for ensuring proper Limits of Authority are met regarding the following transactions: payoff shortages, refunds, deficiency balances, contract disbursements, customer satisfaction, and title before payment.ProfileHigh School degree required. Bachelor's degree preferred
