.The Intern is an entry level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in Citi. Interns are administrative and use this position as a start to their career. Assignments focus on attaining core competencies in any of the four core functions at Citi: Global Functions, Institutional Clients Group, Global Consumer Banking, Enterprise O&T**Responsibilities**:- Performs most basic, routine tasks/assignments- Works under direct supervision with detailed procedures- May service a very limited number of products/services- Applies knowledge of routine work area procedures- Completes standardized activities- Exchanges basic information with other co-workers- Resolves task related problems in straightforward situations- Selects from a limited number of clearly defined options**Qualifications**:- GPA of 3.3 or above- Demonstrated analytical skills- Consistently demonstrates clear and concise written and verbal communication skills- Cooperation and focus in achieving group and client objectives- Innovative and creative in solving problems- Quick thinking and detail oriented- Ability to multi-task**Education**:- Graduating with a Bachelor's/University degree or equivalent experience or master degree the following yearThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.El representante de servicios es un puesto de nível inicial responsable de apoyar con las consultas de servicio al cliente y ofrecer soluciones basadas en las necesidades del cliente en coordinación con la función de Servicio al Cliente. El objetivo general es analizar el mejor curso de acción para resolver problemas del cliente.**Responsabilidades**:- Apoyar en la evaluación y resolución de consultas de servicio de los clientes en las distintas plataformas.- Utilizar eficazmente distintos sistemas informáticos para completar tareas asignadas y abordar consultas sobre cuentas.- Desarrollar y mantener un conocimiento práctico de grupos específicos de productos y servicios de Citi.- Analizar e identificar posibles riesgos e identificar soluciones que cumplan con las necesidades del cliente.- Completar tareas asignadas de manera precisa y eficaz.- Resolver disputas y retener a los clientes y, al mismo tiempo, minimizar la pérdida operativa a través de la adhesión a las normas y reglamentaciones establecidas
