.TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION: Team MemberDEPARTMENT: Retail OperationsREPORTS TO: Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCEProvide exceptional experiences to every customer using the Sell with Style steps.Professionally resolve all customer complaints, ensuring the customer leaves happy by listening, understanding the situation, and finding a resolution.Share product knowledge for the current add-on when styling customers.Complete customer bag checks when required.SALESUnderstand the store's targets set daily, weekly, and monthly and track how the store is performing daily.Assist in the overall achievement of store sales and performance indicators.Track sales hourly using the store diary.Continuously improve on all company KPIs.Utilize all tools within the store diary to achieve KPI benchmarks.EAR PIERCINGUnderstand the proper use of the mechanical stud and clasp ear device.Provide safe and sanitary ear piercing to customers.Recognize the tasks and procedures in place for potential exposure to bloodborne pathogens.VISUAL MERCHANDISING AND HOUSEKEEPINGAssist in merchandising and housekeeping.Execute all floor updates, range updates, and promotions as per planogram.Complete sale setups as per sale guidelines.Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.Ensure daily cleaning and recovery tasks are completed.Maintain a clean and tidy store for customers at all times.Log all maintenance issues through the 'Service Desk' within 24 hours.Keep the backroom clean and tidy.Conduct regular store walks to ensure safety issues are addressed.PRODUCT MANAGEMENTProcess stock according to company standards.Replenish product into ranges within 24 hours of delivery.Complete stock audits daily/weekly by the end of day Friday.Refill product from cupboards daily.Organize excess stock to Lovisa standards.Repair and return broken/faulty products to the floor immediately.PRIVATE AND CONFIDENTIALScan out non-repairable products the same day found.Complete visual merchandising and store promotional directives.BRAND AMBASSADORPresent yourself according to the current Lovisa Style Guide.Wear the team piece on every shift.Conduct yourself in a professional manner at all times.COMMUNICATIONRead, understand, and action all points in the Lowdown and any 'Lovisa Communication' notifications.Maintain open lines of communication and utilize the Store Diary daily.Respond to phone calls within 24 hours and emails within 48 hours.OTHERComply with all aspects of the Lovisa Employee Manual.Comply with all aspects of the Lovisa Security Manual.Stay updated with all policies and procedures.Maintain security awareness according to Lovisa policy.Use daily cash-up sheets to ensure cash register balances at all times.Be coachable, flexible, and proactive.Follow rostered start/finish times and obtain agreement for any hours worked outside of rostered times