.TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION: Team MemberDEPARTMENT: Retail OperationsREPORTS TO: Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCEProvide exceptional experiences to every customer using the Sell with Style steps.Professionally resolve all customer complaints, ensuring the customer leaves happy on every occasion by listening, understanding the situation, and finding a resolution.Share product knowledge for the current add-on when styling customers.Complete customer bag checks when required.SALESHave a clear understanding of store's targets set daily, weekly, and monthly and how the store is tracking on a daily basis.Assist in the overall achievement of store sales and performance indicators.Track sales hourly using the store diary.Continuously improve on all company KPIs.Utilize all tools within store diary to achieve KPI benchmarks.EAR PIERCINGHave a clear understanding of the proper use of the mechanical stud and clasp ear device.Provide safe and sanitary ear piercing to customers.Recognize the tasks and procedures in place for a potential exposure to blood-borne pathogens.VISUAL MERCHANDISING AND HOUSEKEEPINGAssist in merchandising and housekeeping.Execute all floor updates, range updates, and promotions exactly as per planogram.Complete sale setups as per sale guidelines.Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.Ensure 'time to shine' (morning cleaning) and 'recovery' (end of day merchandising) is completed daily.Ensure your store is clean and tidy for customers at all times; order cleaning productsas required.Log all maintenance issues through the 'Service Desk' within 24 hours (excluding Maintenance and Marketing).Keep the backroom clean and tidy - No stock in the backroom.Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder, etc.).PRODUCT MANAGEMENTEnsure the stock is processed according to company standards (IBTs, etc.).Product must be replenished into ranges once deliveries are received within 24 hours.Complete stock audits daily/weekly by the end of day Friday.Refill product from cupboards every day.Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged separately within each range. Any styles that may tangle need to be individually bagged.Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto the floor.All product that is non-repairable must be scanned out the same day found.Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing, and Point of Sale material.BRAND AMBASSADOREnsure you're presented as per current Lovisa Style Guide.Wear the team piece on every shift.Conduct yourself in a professional manner at all times