.TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION: Team MemberDEPARTMENT: Retail OperationsREPORTS TO: Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCEProvide exceptional experiences to every customer using the Sell with Style steps.Professionally resolve all customer complaints, ensuring the customer leaves happy on every occasion by listening, understanding the situation, and finding a resolution.Share product knowledge for the current add-on when styling customers.Complete customer bag checks when required.SALESHave a clear understanding of store's targets set daily, weekly, and monthly and how the store is tracking on a daily basis.Assist in the overall achievement of store sales and performance indicators.Track sales hourly using the store diary.Continuously improve on all company KPI's.Utilize all tools within store diary to achieve KPI benchmarks.EAR PIERCINGHave a clear understanding of the proper use of the mechanical stud and clasp ear device.Provide safe and sanitary ear piercing to customers.Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens.VISUAL MERCHANDISING AND HOUSEKEEPINGAssist in merchandising and housekeeping.Execute all floor updates, range updates, and promotions exactly as per planogram.Ensure signage needs to be correct and up to date as per guide in the Lowdown and on planogram.Ensure 'time to shine' (morning cleaning) and 'recovery' (end of day merchandising) is completed daily.Log all maintenance issues through the 'Service Desk' within 24 hours.Conduct regular store walks to ensure there are no safety issues in store.PRODUCT MANAGEMENTEnsure the stock is processed according to company standards.Product must be replenished into ranges once deliveries are received within 24 hours.Complete stock audits daily/weekly by end of day Friday.Refill product from cupboards every day.Organize excess stock to Lovisa standards.Ensure all product is repaired immediately and put back onto the floor.PRIVATE AND CONFIDENTIALAll non-repairable product must be scanned out the same day found.Complete visual merchandising and store promotional directives.BRAND AMBASSADOREnsure you're presented as per current Lovisa Style Guide.Conduct yourself in a professional manner at all times.COMMUNICATIONEnsure that you read, understand and action all points in the Lowdown and any 'Lovisa Communication' notifications.Maintain open lines of communication and utilize the Store Diary daily.Respond to phone calls within 24 hours and emails within 48 hours.OTHERComply with all aspects of the Lovisa Employee Manual.Maintain security awareness according to Lovisa policy.Use daily cash up sheets to ensure cash register balances at all times.Be coachable in all aspects, flexible, and proactive in style.Other duties and special projects within skill and competency level as required.KEY MEASURES AND ACCOUNTABILITIESSales vs Growth on LY.Average Dollar (Ave $) Above company benchmark