.TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION: Team MemberDEPARTMENT: Retail OperationsREPORTS TO: Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCE- Provide exceptional experiences to every customer using the Sell with Style steps- Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion bylistening, understanding the situation and finding a resolution.- Share product knowledge for the current add on when styling customers- Complete customer bag checks when requiredSALES- Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on adaily basis- Assist in the overall achievement of store sales and performance indicators.- Track sales hourly using the store diary- Continuously improve on all company KPI's- Utilize all tools within store diary to achieve KPI benchmarksEAR PIERCING- Have a clear understanding of the proper use of the mechanical stud and clasp ear device- Provide safe and sanitary ear piercing to customers- Recognize the tasks and procedures in place for a potential exposure to blood borne pathogensVISUAL MERCHANDISING AND HOUSEKEEPING- Merchandising - to assist in merchandising and housekeeping- Execute all floor updates, range updates and promotions exactly as per planogram- Sale set ups completed as per sale guidelines- Signage needs to be correct and up to date as per guide in the Lowdown and on planogram- Ensure 'time to shine' (morning cleaning) and 'recovery '(end of day merchandising) is completed daily- Ensure your store is clean and tidy for customers at all times- order cleaning products as required- Log all maintenance issues through the 'Service Desk' within 24 hours (excluding Maintenance and Marketing)- Keep the backroom clean and tidy - No stock in backroom- Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)PRODUCT MANAGEMENT- Ensure the stock is processed according to company standards (IBT's etc.)- Product must be replenished into ranges once deliveries are received within 24 hours- Complete stock audits daily/weekly by end of day Friday- Refill product from cupboards every day- Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged.Separately within each range. Any styles that may tangle need to be individually bagged.- Product may be considered as broken/faulty - ensure all product is repaired immediately and put back ontothe floor.PRIVATE AND CONFIDENTIAL- All product that is non-repairable must be scanned out the same day found.- Complete visual merchandising and store promotional directives, including product placement, fullness,appropriate pricing and Point of Sale material