.**Company Overview/Team Overview**We are a Marketing and Consulting Agency that specializes in helping schools enroll students and recruit teachers. While we can and do support other industries, our experience lies in education, hospitality, and non-profits.**Core Values**All our team members represent our core values.- Honesty- Commitment- Community focused- Collaboration- Responsibility and Accountability- Value Driven- Positivity- Lifelong learning- InclusionThe MVS Marketing team is looking for a Call Center Agent to work 100% from home and be responsible for conveying the philosophy of the educational institutions we collaborate with while providing support to interested parents. The assistant's role involves coordinating and supporting various school services, contributing significantly to the overall success of our clients.**Your Impact Will Be**By joining the MVS team, you will play a crucial role in communicating the unique philosophy and values of each school to interested parents and the wider community. This helps to enhance the institution's reputation and attract families that align with its values. the School Services Assistant helps to foster strong relationships between the school and families.**Responsibilities**You will be responsible for effectively communicate the school's philosophy to interested parents. In addition to:- Handling inbound calls and resolving client queries efficiently.- Following up on parents' calls where necessary.- Document all call information according to standard operating procedures- Managing and overseeing the provision of services across multiple schools, including organization, control, and monitoring.- Working with the team to improve call center performance.- Other duties as assigned.**Growth Plan**In the first three months as a Call Center Agent, you will:- Being immersed in the school environment, supporting interested parents in the educational processes.- Improve your communication and problem-solving skills.In 6 months, you will:- Contribute to the department's development by enhancing the standard operation processes.- Influence company policies related to Enrollment Support and engagement.**Competencies**To succeed in this role, you will need:- Excellent communication and interpersonal skills.- Proficiency in problem-solving and decision-making.- Experience in customer service, preferably in a call center or educational setting.- Ability to manage and organize and present data.**Performance Objectives (KPIs)**To measure your success in this role we will track:- School Satisfaction Rate- Student Enrollment Percentage- Average Calls- Call Quality**Requirements**:- Undergraduate students in any field of study.- Bilingual proficiency in English and Spanish.- Computer with 8GB RAM, Core i5/Ryzen 5 processor, and internet speeds above 30MB as a minimum.**Preferences**- Previous experience in a school setting or educational services is desirable