Our office in Monterrey provides remote service to several Medical Offices in the United States. Virtual office assistant help with verification of insurance, care gaps, claim creation, and document management while meeting operational and quality metrics.Essential duties and responsibilities:Resource schedule (Locating/modifying patients and appointments using EMR)Patient profile management (Modifying/adding/reviewing patient's account information, progress notes, and encounters)Verification of well visitsIdentify patient's care gaps and communicate to clinicIdentify need of immunization recordsObtain/attach patient's immunization records using Immtrac portalInsurance verification (Read eligibility and benefits using EMR system and Web portals)Appointment documentationClaim creation and processingICDs & CPTs verification in progress noteBasic knowledge on prices of services provided by companyOld patient balance evaluationMeet departmental productivity goalsMeet departmental quality metricsEducation: High School Diploma or equivalentKnowledge, Skills & Abilities:Ability to learn and practice company procedures, policies, and protocolsBilingual (English proficiency in grammar, spelling, and verbal skills to communicate with patient, provider, and staff in written documents)Customer ServiceBasic Computer skills (Microsoft word, Excel etc.)Phone EtiquetteIdentify and escalate priority issuesBe punctual and follow company's protocols**Experience**:Prefer one-year work experience with knowledge of computer and medical terminologyAdditional information:Mandatory legal benefits"Club Salud" Membership after 3 monthsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $9,000.00 - $13,000.00 al mesBeneficios:- Vales de despensaPago complementario:- Bono de productividad- Bono de puntualidad- Bono trimestralTipo de jornada:- Turno de 8 horasPregunta(s) de postulación:- ¿Tu nível de ingles es igual o mayor a C1?- Tienes experiência en call center de minimo un año. (Especifica cuanto tiempo)- En que Municipio de Monterrey vives.