Assistant Call Center Manager

Assistant Call Center Manager
Empresa:

Goodleap


Detalles de la oferta

.About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.Position Overview:The Assistant Call Center Manager's primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, ensure high morale, and achieve monthly goals.Essential Job Duties & Responsibilities:Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.Motivate collectors to achieve success and create a team atmosphere.Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies to help lower delinquency.Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.Required Skills, Knowledge & Abilities:Excellent project management skills and a positive attitude.Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.Creative and analytical thinker with strong problem-solving skills.Exceptional verbal and written communication skills.Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from underlying true needs.Ability to motivate others to achieve maximum results.Ability to drive results with a geographically dispersed team.Knowledge of collection industry regulations.Strong leadership skills to motivate employees to achieve success.Goal-oriented focusing on both short and long-term visions.Understanding of good collection practices and procedures.Experience Required:Minimum 5 years of experience in collections, financial services, or relevant field


Fuente: Jobtome_Ppc

Requisitos

Assistant Call Center Manager
Empresa:

Goodleap


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