Job Description - Assistant Manager - Invoice To Cash/AR Team Leader, Zapopan, Jal., Mex.
(RET005997)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Assistant Manager - Invoice To Cash/AR Team Leader!ResponsibilitiesSupervise and ensure the operative discipline on process execution of OTC activities such as:Order Management and Billing.Remittances and Cash application.Reconciliation of customer statements.Dispute resolution.Migration or Process transfer experience.Ambiguity management and Strong communication skills.Responsible to achieve operational metrics and KPIs.Support the OTC Teams in achieving the process targets.Deliver service in line with agreed controls and procedures.Strive for high levels of both internal and external customer service.Attend escalations and resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt with correctly and efficiently.Promote continuous improvement through best practices and recommend and implement process improvement initiatives to drive efficiencies.Be a leader who serves the team and keeps a positive organizational environment.Qualifications we seek in you!Minimum Qualifications / SkillsUniversity degree in Accounting or similar.Experience in accounting processes, preferably in AR processes.Previous experience leading teams.Intermediate English level (B2), written and spoken.Intermediate – Advanced Excel level (vlookups, concatenate, pivots, formulas, basic macros).SAP and High Radius Knowledge as desirable.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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