.Company DescriptionFrom high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.Job DescriptionHow your day looks like:Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.Establish long range strategies and develop standards to measure service/sales performance and individual productivity.Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.Develop and maintain cooperation and teamwork within the spa, placing a high emphasis on customer service/satisfaction.Train and motivate staff, communicate performance expectations and develop specific goals/objectives.Interact with Hotel departments and participate in meetings as appropriate.Establish spa goals and objectives, monitor performance and provide timely follow-through.Recruit, train, develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.Monitor and control payroll/operating expenses to successfully achieve spa profit plan.Implement inventory control procedures to ensure that adequate stock levels are maintained.Plan, organize and monitor all packages and promotions.SPA & RETAIL SALES / STOCKPromote and sell the services of the Spa and maximize the potential of all sales.Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Spa. Ensure a par stock appropriate to the business demands.Monitor the cost of product and correct usage of therapists.Ensure regular stock rotation within every treatment room.FINANCE & COMMERCIALEnsure that treatment scheduling meets the demands of the guest whilst maximizing revenue and trends.Plan an annual calendar of events and promotions and to review success with Director of Spa.Ensure the program of activities and events within the Spa are advertised, supported and meet the guests expectations and to ensure that all spa staff understand the content of the program.Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Director of spa and ESPA.Review, monitor and report treatments spend analysis in line with agreed parameters.DUTY MANAGEMENT / OPERATIONSEnsure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.Take full management responsibility within the Spa in the absence of the Director of Spa, acting as Duty Manager and Spa Representative as required