Responsibilities:Responsible for holistic IT Service Management including all ITIL Processes, Service Operations, and Operational Quality Management oversight along with continual service improvement and supplier operational governance.Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.Manage a service operation with standardized services, processes, and tools to provide efficient, high-quality services.Provide the highest business value through effective management of IT resources (people, financial resources, and services) related to the function.Meet customer and internal IT service levels and proactively drive continuous service improvement in collaboration with the Service Excellence team of the Function.Contribute to enabling operational excellence and continuous improvement in the service quality across TT.Own and drive the delivery of the service ensuring delivery to SLA and service continuity meeting consumer needs.About the RoleMajor accountabilities:Ensure that all contracted SLAs of suppliers are being reported correctly and engage any challenges to ITSMO to drive improvements.Key performance indicators:Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY.No major business disruptions; responsiveness and recovery speed of critical incidents/issues in business.Speed and agility in delivering services to users.Operational targets, SLAs, and KPIs are met.Operational efficiencies delivered through suppliers and level of process control.Learning agility; ability to evaluate andlaunch new services & capabilities.Productivity gains and defect reduction through continuous improvement.Automation-led Programmable Infrastructure and Platform Services.Establish a Technical Vision, clear strategy, and execution against the plan.Compliance level of applicable IGM/ISRM policies.Supporting quality activities/issues.Strong cross-functional leadership.Risk management.Ability to navigate ambiguity.Patient/client-driven with excellent communication skills.Operations Management and Execution.Skills:Budget Management.Communication Skills.IT Governance.IT Service Management.Performance Management.Problem Solving Skills.Quality Assurance.Stakeholder Management.#J-18808-Ljbffr