.All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
JumpCloud is IT Simplified.About the Team:The Accounts Receivable Associate is responsible for assisting in the accounts receivable process and portfolio of accounts, ensuring accurate and timely invoicing, monitoring customer payments, and collaborating with internal teams to resolve any discrepancies.
The role involves maintaining detailed records, preparing reports, and supporting senior accounts receivable professionals in various tasks.What you'll be doing:Payment Processing:Post and reconcile payments to appropriate accounts.Identify and resolve payment discrepancies and issues.Process refunds and reverse payment applications.Customer Communication:Respond to customer inquiries regarding invoices and payment issues.Collaborate with internal departments to resolve customer concerns via a case management system.Maintain positive relationships with customers to facilitate smooth payment transactions.Account Reconciliation:Reconcile accounts receivable records with general ledger entries.Investigate and resolve any discrepancies between records.Verify invoices were generated in accordance with the contract terms and conditions.Reporting:Prepare and analyze accounts receivable reports for management as needed.Provide regular updates on the status of outstanding invoices and collections efforts.Collections:Assist in the collections process by contacting customers for overdue payments.Work with customers to establish payment plans and resolve outstanding issues.Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.Manage an accounts receivable portfolio.Resolve customer inquiries via case management tool.Documentation and Record-Keeping:Maintain accurate and organized records of all accounts receivable outreaches.Ensure that all documentation is in compliance with accounting standards and company policies.Ad Hoc Tasks:Assist accounts receivable team members with various tasks and projects as needed.Participate in process improvement initiatives to enhance efficiency.We're looking for:Previous experience in collections, customer service, or sales.Strong verbal and written communication skills.High attention to detail and critical thinking.Problem-solving and conflict-resolution skills.Customer-focused and adaptable to different personality types.Ability to multitask, set priorities and manage time effectively.Ability to work in a fast-paced and changing environment.Proficient in Microsoft Excel and other relevant accounting software