Description: The RDI Support Engineer will be working on the hands-on delivery of maintenance, support, and enhancements for RDI applications under the direction of an Operational Service Manager. This involves execution of application maintenance and support processes, partnering with application development teams to bring applications into support, and providing quality service delivery for supported applications. The role will also deliver and execute functionality and service enhancements, monitoring and controlling the performance of solutions and propose recommendations for future service enhancements.To be successful in delivery the team has to work very closely between the Application specialists and the Middleware specialist when resolving incidents and problems as well as when testing and deploying new versions of application code or Middleware components. Another important part of a successful delivery of the service is the close and direct relation with our customers. Each team member will have regular contact with our customers via phone, IM's or email.We expect all members of the team to work in an Agile and Lean way, using fit for purpose, low overhead processes to underpin the work. The role will be required to work as part of a global team of support, developers, partners and vendors in order to deliver expected service commitments.Accountabilities:This role is to provide application technical support. The engineer will attend Scientist requirements fixing Software functionality issues and/or improving the functionality. One of the activities to perform is the validation of application functionality after maintenance activities and should have interaction with global teams.Requirements:Bachelor's degree in Information Systems, or equivalent years of professional work experience in related discipline.At least 3+ years of experience working in an IT environment.(Optional) At least 3+ years of experience working in Pharmaceutical Companies and working with Chemists and/or Scientists.At least 3+ years of experience understanding and working with Incident Management (ServiceNow) and Application Support.Familiarity with Remote Assistance attending customers.Desirable:Very good English level.ServiceNow knowledge.Familiarity with Windows environments.Proactive attitude.AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.Date Posted: 17-abr-2024Closing Date: 07-jun-2024
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