.2 Openings- Guadalajara**Role description**:**Associate BPM Lead****Associate III - BPM****Who we are**:Founded in 2016, we've become a trusted and valued partner for health plans and providers. We offer a modern integrated ecosystem of healthcare operations, processes, and products, with inherent scalability, efficiency, and predictable outcomes. Our BPaaS delivery solutions work behind the scenes to manage our customers' complex admin operations, giving them elbow room to focus on their members' needs and well-being.Bending cost curves, guaranteeing outcomes, finding paths through roadblocks - that's our way of life. Our customers count on us to safely navigate them through deadlocks. We have a strong global presence and a dedicated workforce of 4000+ people spread across the world.Our brand is built on strong foundations of simplicity, honesty, and leadership, and we stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.*****You Are**:A Voice Associate Able to independently take customer support calls effectively and efficiently ; Follow the SOPs to complete the process and endeavour to resolve the issue, handle some escalated issues or escalate to a more knowledgeable person to resolve, in alignment with SLAs and assists Lead I - BPM. A Data Associate should independently be able to effectively and efficiently process the transactions assigned in timely manner, clarify complex transactions to others and ensure that quality of output and accuracy of information is maintained, in alignment with SLAs and assists Lead I - BPM.**The Opportunity**:- Providing written translation from English to Spanish (the majority); and Spanish to English-Service Level Agreement (SLAs) specified by the client in terms of quality, productivity and schedule should be managed to ensure 100% adherence.- Address performance issues and improvement plans of team and self with supervisor.- Expected to be proficient in the process and domain to ensure quality of transactions and guide the same to the process associates.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.**What you need**:- Languages: English, Spanish- Certification must be current- Needs to be able to translate timely; many written translations are needed same day.- Needs to be a certified translator to translate medical terminology, etc.**What We Believe**At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serves as a compass guiding every action and decision.**Guiding Principles**These principles illuminate the path of 'how' we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.**Integrity**Integrity is our currency to build relationships