Associate - Customer Service - Work At Home

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Consultants in this role get to**:**Strengthen relationships**: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.**Teamwork**: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.**Improve technical skills**: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.**Qualifications**:- High School diploma or equivalent-- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)-- Direct client contacts technical support experience-- Excellent verbal and written communication skills-- Strong problem-diagnosis and problem-solving skillsAbility to be goals oriented-- Strong communication skills and ability to express ideas clearly-- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone