.Associate Customer Success ExecutiveAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.About the Role:In this opportunity as an Associate Customer Success Executive, you will:Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.Identify the best virtual channel for engagement with customers.Validate customer needs, shape product plans, and drive sales to close.Support in developing and executing territory growth strategies.Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close.Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory.Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window.Use an automated and insight-driven Salesforce workflow to progress deals.Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).About You:You're a fit for the role if your background includes:SaaS ExperienceCustomer centricCapable of managing 200+ accounts1 – 3 years of experience doing similar activities.Excellent verbal and written communication (Spanish & English)Strong interpersonal skills (personable and professional)Ability to conduct yourself in a professional mannerAgile learner – Ability to learn something newCommitment to a schedule that coincides with the customer's workdayIntermediate computer skills and ability to navigate software programs such as MicrosoftExperience in CRM preferredMotivated, competitive with a positive attitude.Demonstrate the ability to rapidly learn new knowledge and acquire new skillsMaintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.Display determination, persistence, and patience and be resilient in the face of adversity.Compensation: Base salary and a variable compensation that is directly related to your success.Location: CDMXWhat's in it For You?Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected