.Associate Customer Success ExecutiveAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions?If yes, we are looking for you.Join our team! As part of the Global Accounts Team, you will be responsible for supporting key accounts in Latin America, helping them to get the most out of their subscription.You will help our customers achieve their business goals by understanding their needs and delivering value-added solutions.You will also work on leading projects, providing strategic input to drive innovation and growth within your assigned territory.In this role, you will be able to develop your professional career in customer success management while working in a dynamic environment with a diverse team.About the Role :In this opportunity as an Associate Customer Success Executive, you will :Drive retention and renewal of all assigned accounts. Ensure proactive account management, including timely delivery of contractual obligations.Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and loyalty.Provide expertise and support to resolve issues and improve customer experience.Identify opportunities for cross-sell and upsell, driving revenue growth and customer expansion.Collaborate closely with other departments such as Sales, Marketing, and Product Development to ensure alignment and effective communication.Lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction.Collect feedback and insights to inform product development and improvement efforts.Monitor and report on KPIs related to customer success, including churn rate, net promoter score (NPS), and customer satisfaction.About YouYou're a fit for the role if your background includes :Bachelor's degree in business administration, marketing, or a related field.2+ years of experience in customer success management, sales, or account management.Strong problem-solving and analytical skills.Experience interacting with C-level corporate executivesAccount Management and contract negotiation experienceProficient in MS Office / Excel / Internet / Salesforce.Com / Gainsight preferredExcellent interpersonal and communication skills, both written and verbal.Ability to build strong relationships and establish trust with customers.Proven track record of achieving and exceeding targets and meeting deadlines.Proficiency in English and Spanish.To apply, please upload your updated resume in English