Job Description Summary Associate Director who possesses robust communication abilities and excels in managing teams, with a solid track record in Video Conferencing space. The ideal applicant will have a minimum of 5 years managing global scale services/operations and a demonstrated proficiency in overseeing video conferencing systems.
Job Description Major accountabilities: Defining standards, governance, and run & build services for:Conference rooms, collaboration spaces, & devicesBroadcasting, streaming, and video optimization technologiesMajor events, virtual congress platforms, and production technologies technical integration for broadcasting/live streamingDigital signageDevelop and execute reporting and business intelligence for all conferencing services.Strategy and planning on emerging conferencing technology.Act as a point of contact for external vendors and internal clients.Act as an escalation point of contact in high priority incidents and changes.Serve as the liaison for Novartis internal stakeholders during routine interactions with our vendors and facilitate the corresponding report sessions.Maintain responsibility for all compliance obligations of the platforms in a strictly regulated industry to ensure adherence to established compliance and security norms.Lead the relevant initiatives in updating the legacy systems to the current industry standards.Supervise the standard room deployment projects end to end from deployment to sunset.Guaranteeing smooth operation and uninterrupted delivery of all live events and webcasts.Manage the budget and financial accountability for a specific team segment, contribute to forecasting of budgeting and expenditure projections.Managing the entire lifecycle of the relevant products.Investigate and convey improvements for current or forthcoming products that align with the company's strategic objectives and targets.Key performance indicators: Number of legacy rooms refreshed to the standard.Content adherence with no compliance violations.Platform conformity with no vulnerabilities or findings.Commit to the general cost saving opportunities and define the areas for saving.Number of alternative conferencing platforms that diverge from standards.Support the associates with inputs for training materials/videos or sites.Compliance and audit readiness for all the applications.Minimum Requirements: Minimum of 8+ years of experience in managing global conferencing solutions.History of stakeholder management in a global environment with a minimum of 5 years of experience.Over a decade of progressive IT industry experience and expertise in IT Service Management/Operations.Strong customer orientation.Ability to work and lead a cross-functional team in a matrix.Proven ability to develop trust-based relationships with global teams.Experience working cross-functionally and trans-nationally.Market and customer intelligence.Stakeholder management.Skills: Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing).Strong analytical and problem-solving skills.Excellent communication and collaboration skills.Ability to work in a fast-paced, dynamic environment.ITIL V4 Foundations Certification.Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management.Languages: English.Skills Desired: IT Governance, IT Infrastructures, IT Service Delivery, IT Service Management.
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