.**Summarized Purpose**: Oversees day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are managed appropriately.**Essential Functions**:- Ensure effective operation for items such as scope of work, contractual issues,** **changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and monitoring project processes (QA, compliance, SOPs, regulatory) that will maximize quality and client loyalty.- Handles personnel management responsibilities including performance management, salary administration, hiring, employee relations, conflict resolution, and employee development.- Ensures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and complies with all company policies and procedures including SOPs, protocols, GCPs, and FDA regulations.- Monitors billable hours to meet divisional revenue and client budgetary goals, reviews consultant billable hours reports and monitors supervisor billable hours. Verifies client invoice amounts and communicates required changes to Medical Communications finance.- Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.- Participates in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis- Education and Experience:- Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).- Proven leadership skills to include 5+ years of management responsibility.- Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD