Associate, Driver Assistant RepresentativeApply locations Mexico City time type Full time posted on Posted 8 Days Ago job requisition id R104414
Get started on an exciting career at Element!Element employees make a difference in the lives of others every day.
We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.
Driver Assistance Representative es parte de un equipo con enfoque en atención a clientes (Conductores de vehículos).
Responsable de la resolución de los requerimientos de Usuarios durante un primer contacto preferentemente, siempre regido bajo estándares de calidad en excelencia en el servicio.
ResponsibilitiesResponder en tiempo y forma los requerimientos de los Conductores de Vehículos y clientes internos en relación a Mantenimiento, Seguros, Gestorías, Adquisición de Vehículos (remarketing) y/o cualquier interrogante operativa vía telefónica.Registro de solicitudes de los Conductores en el sistema CRM para un seguimiento puntual y proactivo de las peticiones.Proveer de una Guía en procesos de Element y ubicación de centros de servicio a los Conductores en los contactos con el Centro de Contacto Telefónico.Seguimiento de casos especiales con áreas internas para la correcta resolución de las solicitudes de los clientes.Educación y ExperienciaLicenciatura o Ingeniería concluida o en los últimos semestres preferentemente en Admin.
De Empresas, Industria de la hospitalidad o carreras afines.Deseable pero no mandatorio: Bilingüe.Al menos 1 año de experiencia en Servicio a Clientes.Conocimientos y CompetenciasExcelente Comunicación verbal y escrita.Enfoque a Clientes y Organización.Fuerte seguimiento a tareas y rápido aprendizaje.Sentido de urgencia y priorización.Actitud de servicio y trabajo en equipo.What's in it for You• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors.
Disability-related accommodations during the application and interview process are available upon request.
Should you require an accommodation with our hiring process please send an email to ****** or call 55 5018 7100. About UsElement Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets.
We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources.
We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
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