Manage receipt of samples through communications with client and verification of physical specimens when received in building.
- Coordinate with lab teams to prioritize projects and follow-up on status of aging projects.
- Manage work tickets that are generated at the closure of the job to ensure the job is closed satisfactorily and there are no outstanding issues.
- Manage workload with some supervision and maintain accountability.
- Manage a limited number of categories.
- Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
- Validate samples received by ensuring all necessary sample information is accurate and complete
- Liaise with Field Engineers to resolve sample discrepancies
- Address inquiries from lab staff timely regarding sample information or project requirements
- Coordinate with lab staff to establish quick turn around time for high-priority projects and to avoid missed promise dates
- Proactively monitor and follow up on aging projects with lab staff to ensure timely processing
- Prepare and send closing documentation to clients as needed
- Maintain a high level of organization and attention to detail to oversee multiple projects simultaneously
- High School Diploma required.
- Prior customer service or administrative experience preferred.
- Proficiency in Microsoft Office and ability to learn proprietary software.
- Upper-intermediate level of English required.
LI-SP1
LI-Onsite
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.