Job Description
**LOCATION**: ECOE MEXICO**
**REPORTS TO**:Sr. Manager Quality Documentation**
**DIRECT **REPORTS**: NO**
**Core Responsibilities**:
- Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
- Working collaboratively with regulatory, manufacturing, quality, legal, and customer support groups to complete customer questionnaires.
- Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.
- Developing and maintaining a deep understanding of our products and manufacturing sites
- Supporting the generation of needed documentation by working with appropriate parties within and external to quality.
- Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
- Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.
- Working as part of a team to ensure customer documentation response process functions efficiently
- Working with Sales to ensure requests are complete and prioritized as needed
- Bachelor's or associate degree or equivalent experience in quality, operations or regulatory
- Prior quality, regulatory or food industry experience favorable
- Basic knowledge of starches, hydrocolloids, or food ingredient experience preferred
- Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
- Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
- Excellent listening and communication skills.
- Strong attention to detail and excellent organization skills
- Strong verbal and written communication skills
**Relocation Available**:
No