Associate, Hr Shared Service

Previous experience in customer service roles, preferably in environments related to human resources.Advanced level of English, both oral and written, with the ability to communicate effectively in a professional setting.Excellent communication skills and a customer-focused approach.Ability to multitask and prioritize effectively in a fast-paced work environment.Strong problem-solving and decision-making skills.Knowledge of office tools and customer service platforms.(Oracle, CRM)Answer calls and messages regarding specific inquiries about company policies and HR-related topics.Provide clear and accurate information, ensuring effective and professional communication.Manage and document all customer interactions promptly and accurately.Identify and escalate complex situations to the HR team as necessary.Stay up-to-date with internal policies, procedures, and best practices.Contribute to the continuous improvement of the department by providing feedback on observed customer inquiry trends.