Associate, Hr Shared Service

Previous experience in customer service roles, preferably in environments related to human resources.

Advanced level of English, both oral and written, with the ability to communicate effectively in a professional setting.

Excellent communication skills and a customer-focused approach.

Ability to multitask and prioritize effectively in a fast-paced work environment.

Strong problem-solving and decision-making skills.

Knowledge of office tools and customer service platforms.(Oracle, CRM)

Answer calls and messages regarding specific inquiries about company policies and HR-related topics.

Provide clear and accurate information, ensuring effective and professional communication.

Manage and document all customer interactions promptly and accurately.

Identify and escalate complex situations to the HR team as necessary.

Stay up-to-date with internal policies, procedures, and best practices.

Contribute to the continuous improvement of the department by providing feedback on observed customer inquiry trends.