**Essential Functions**
- Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2.
- Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
- Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested.
- Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.
**Job Complexity**
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
**Job Knowledge**
Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
**Supervision Received**
Normally receives detailed instructions on all work.
**Business Relationships**
Contacts are primarily with immediate supervisor, and other personnel in the department. Builds stable working relationships internally.
**Knowledge, Skills and Abilities**:
- Ability to research, interpret, and communicate HR policies, procedures, and programs
- Confidence to handle sensitive information and data effectively
- Critical thinking, problem solving, and judgment skills/ works independently
- Positive demeanor and willingness to learn
- Possess good listening skills and patience to work with all types of employees
- Individual should have high energy with the ability to coordinate/prioritize workload
- Fluent in reading/ writing/ speaking english; other languages skills a plus
- Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
- Ability to manage each case through quick and accurate resolution independently
**Management Role**:
No management responsibility
Working Conditions and Environment:
- Work is performed in an office environment with exposure to electrical office equipment.
- Occasional drives to site locations with occasional travel both domestic and international.
**Physical Requirements**:
- Frequently stationary for 6-8 hours per day.
- Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Frequent mobility required.
- Occasional crouching, stooping, bending and twisting of upper body and neck.
- Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
- Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
- Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
- Frequently interacts with others to obtain or relate information to diverse groups.
- Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
- Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
- Regular and consistent attendance.
