**Essential Job Duties and Responsibilities**
- Make daily collection calls
- Assist with customer account reconciliations
- Document collection related activities for assigned accounts
- Evaluate orders on credit hold and release when appropriate
- Interact with customers, both internally and externally, to identify and resolve outstanding issues in a timely and professional manner
- Dispute management
- Conduct account research and analysis
- Performs other duties as assigned
**Education and Experience Requirements**
**Education**:
- Bachelor degree, or 2+ years of proven and relevant work experience
Language
- Good command in English - verbal and written
- Fluent Spanish - verbal and written
**Experience**:
- Strong background in Accounts receivable & Accounts payable and General Accounting principals
- Minimum 2 years relevant experience is required
- SAP Proficiency
**Preferred Skills and Abilities**
- Ability to problem solve through technical and analytical analysis
- Working knowledge of SAP
- Superior written and verbal communication skills and inter-personal skills
- Superior organizational, decision-making and follow-up skills
- Ability to work independently with mínimal supervision
- Ability to adjust to flexible environment
- General knowledge of changing economic conditions
- Functional knowledge in use of personal computer
- PC Software (Microsoft Office
- Proficient in Excel)
- English speaking is a plus
- Outstanding customer focus including attributes of empathy, compassion and service orientation
- Passionate and high energy which can assist in selling future vision to customers
- Strong detail orientation, with focus on data quality
- Adaptability/flexibility which includes being open to change and conducting business differently
- Focused on continuous learning and developing new skills
- Excellent process orientation which focuses on efficiency without losing sight of customer experience
- Savvy with technology which includes use of web-based platforms, case management, etc.
**Working Conditions and Physical Demands**
**Office environment. **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
**Travel Required**
None
Minimal
Estimated _ %