Eaton's Corporate Sector division is currently seeking a Associate IT Analyst.
**What you'll do**:
**PRIMARY FUNCTION**:
**ESSENTIAL FUNCTIONS**:
- Provides desk-side support at the site(s).
- Under the guidance of a more senior peer or supervisor, participates in IT initiatives..
- Participates on projects as directed by IT Site Infrastructure Support (SIS).
- Gathers information needed to support IT business metrics.
- Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.
- Install software and hardware upgrades to support IT initiatives and comply with established standards.
- Maintain infrastructure in order to decrease downtime and maintain quality.
- Stay current with industry trends in Information Technology advancements
- Partner with other groups to seek out opportunities to increase end-user operational efficiency
**Qualifications**:
- Bachelor degree in Systems or Technology (preferred)
- Minimum 1 year of IT experience
- English: Intermediate
- IT Infrastructure (working knowledge) - network, servers, storage, phone systems.
- Customer Service experience.
- Use of ticketing system and meeting Service Level Agreements.
**SPECIALIZED KNOWLEDGE**:
- An Associates degree with zero to one years experience preferred and ITIL, MCSA, or comparable certification desirable.
- Under the direction of a project manager participates in projects of various scale.
**ADDITIONAL INFORMATION**:
- Critical contact for infrastructure outages that cause negative business impact.
- Work environment ranges from office to manufacturing floor situations. May be contacted after hours for emergencies.
- Must be able to work well under pressure. Travel - up to 10%.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
