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**Location**:Mexico - Remote**Position Summary**:We are currently seeking an Associate Learning Systems Specialist with global responsibilities.
The role will be vital for managing and advancing Bentley's Learning Platforms (LEARNserver, YouTube, and other LMS platforms), coordinating with various Content Creators, and providing learning support to our users.
This role will work under the guidance of the Learn Technologies Manager, with Bentley's wider User Success team and Product Advancement groups.
**Responsibilities**:- Perform daily learning administration tasks, including training content management, system settings, enrollments, metrics, and evaluations.- User support and proactive communication.- Create and run reports and manage user permissions.- Upload course content to our learning platforms and test appropriately.- Perform quality assurance checks on content, test content functionality, and communication with our learning platforms, prior to deployment.- Monitor and troubleshoot issues affecting learners and drive timely resolutions and communications to internal and external stakeholders.- Bring breakthrough and proactive ideas to accelerate and amplify value delivery for Bentley Users.- Research new tools, evaluate the viability, and create documentation for possible integration.- Manage project progress and ensure new features on the learning platform are tested and validated before release.
Timely coordination & communication with internal and external stakeholders.- Leverage user surveys for user success, product adoption, and retention.- Ensure best practices are followed, with ongoing attention to positively impact:- User Sentiment- Bentley Product Usage- OnDemand consumption- Live attendance and engagement**Required Knowledge, Skills, Abilities, and Experience**:- Bachelor's degree in Management, IT, or a related field of study.
Desirable 0-2 years of professional experience, preferably including learning systems management.- Proven ability to work closely with users and develop excellent working relationships.- A "user first" approach and passion to communicate with & help users.- Strong English-speaking skills.- Ability to handle Internal and External Communication with patience, friendliness, and clarity.- Emotional intelligence when talking with users and the ability to document in a methodical manner.- Ability to work well with Global colleagues to help address user issues.- Exposure to answering queries via Service Requests and Communities forum posts.- A motivated self-starter with the ability to work independently and in a team.- Ability to manage time effectively by prioritizing, and scheduling tasks to ensure they are completed within the expected timelines.- Proficient in MS Office.- Natural curiosity to explore and learn new tools.- Ability to focus, troubleshoot for production issues in a high demanding and pressured environment, and support users.- Excellent teamwork and collaboration skills