Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need We are looking for an Associate, Licensing who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.
Are you: Analytical with the ability to work in a fast-paced environment?Customer service minded with the ability to prioritize multiple tasks?As the Associate, Licensing, you will be the primary owner for transactions related to Element to handle initial title & registration completion for units based on states. The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.
A Day in the Life Establish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate the initial title & registration vehicle transaction processingIdentify requests requiring specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries. Provide escalation assistance for FPS Partners and act as a secondary contact for customersBecome a subject matter expert in assigned states for all initial titling & registration functions.Effectively manage state portfolio for all type of units required; provides analysis, and recommendations in support of titling process. Ability to acquire/retain information related to different state requirementsFollow-up to ensure transactions are completed accurately and timely.Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.Partners with other Operations and Client Business units to ensure the proper guidance, education or updates for the initial title & registration of units during the title & registration process.Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved this is done by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goalProvides support, where applicable, to the FPS Partner around client initiatives, challenges and objectives.Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client are in need of processing and collaboration of employee and project team will be necessary to accomplish goals.Requirements High School Diploma, 2- or 4-year degree preferredIn lieu of degree, 2-3 years professional experience in office environment1-3 years' experience in a customer service professional roleMS Office – proficient in the followingExcel – ability to add data to cells, use SUM function, sort dataWord – ability to create documentsExcellent written and oral communication skillsAbility to work independently and function within a team environmentDemonstrates initiative and problem-solving abilityWhat's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ****** or call 55 5018 7100. Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
#J-18808-Ljbffr
