.Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.ResponsibilitiesEstablish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing.Identify requests requiring specialized knowledge or escalation; leverage subject matterexperts to quickly and efficiently resolve inquiries. Provide escalation assistance for FPS Partners and act as a secondary contact for customers.Become a subject matter expert in assigned states for all titling & registration functions.Effectively manage state portfolio for all types of units required; provide analysis and recommendations in support of the titling process. Ability to acquire/retain information related to different state requirements.Follow-up to ensure transactions are completed accurately and timely.Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.Partner with other Operations and Client Business units to ensure the proper guidance, education, or updates for the title & registration of units during the title & registration process.Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goals.Provide support, where applicable, to the FPS Partner around client initiatives, challenges, and objectives.Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow-up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client are in need of processing and collaboration of employee and project team will be necessary to accomplish goals.Education and ExperienceHigh School Diploma, 2- or 4-year degree preferred.Or 2-3 years of professional experience in an office environment.1-3 years' experience in a customer service professional role.Automotive industry experience highly desired.Knowledge and CompetenciesMS Office – proficient in the following:Excel – ability to add data to cells, use SUM function, sort data.Word – ability to create documents.Excellent written and oral communication skills.Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients.Ability to focus on details.Strong work ethic