Associate Manager, Customer Support

Uber Freight is looking for experienced customer service professionals with a background in Transportation\ Management, supply chain and/or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team.Essential functions and tasks- Supervise day-to-day activities of team members- schedule staff and distribute workload- Ensure team members meet daily goals and monitor individual and team performance- Develop and distribute customer and internal performance management reports- Develop, implement and maintain effective processes- Proactively generate and share ideas that lead to process efficiency and customer experience improvement- Develop strong relationships across organization- Develop team members by providing training opportunities, projects, mentoring and coaching- Create and maintain strong team culture in line with Uber Freight values and behaviorsBasic qualifications- Excellent English communication skills - written and verbal- Minimum one year experience in transportation management, logistics, or supply chain- Bachelors degree in progress or complete**Experience**: Required- 1 year(s): 1 year in logistics, transportation management, or supply chain**Skills**: Required- Bilingual English/Spanish