.Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today's borderless, flexible, and skills-based work world.Dayforce is Ceridian's award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.About the OpportunityThe Customer Support Manager will oversee day-to-day operations and personnel striving for maximum efficiency and cost-effectiveness while providing exceptional service to our customers. The Customer Support Manager must be an organized, reliable, results-driven professional and have excellent customer service and communication skills. The Customer Support Manager needs to have a practical mind to solve problems on the spot with an ability to see the "big picture" and make improvements.What you'll get to do- Ensure key client deliverables of communication and content quality, service level delivery, ultimately providing a timely and accurate quarter end and year end- Provide support, guidance, and mentoring to further develop staff members' knowledge and productivity related to the team- Work to standardize processes across clients to ensure service being provided is repeatable, reliable, and scalable- Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service is seen by the client- Project management to include but not limited to new product launch, new client go live testing protocol/schedules, new feature/functionality testing and implementation. Takes a principal role in the analysis tasks of major projects, both as an individual contributor and the team manager- Accountable for the success of the team; ensures appropriate resource allocation, and that established performance and quality assurance goals are met.- Responsible for recruiting, hiring, and development of staff- Provides leadership and expertise to direct reports; ensures they are provided with the appropriate tools to successfully execute responsibilities- Ensure all client process documentation is up-to-date, accurate, and being followed by the teams- Work directly with other managers and teams to establish and continually improve the service.- Participate in projects in and out of the team which advance key strategies and objectives
