**About the Role**:
**Transplace, an Uber Freight company, is looking for experienced professionals' supervisors with a background in the Transportation, Supply Chain or Logistics field. Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our customers.**:
- **Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.**:
- **Ensure CSRs and Team Leaders achieve their goals and meet day to day operations' needs.**:
- **Source, coordinate Capacity assignment according to Customer's requirements and needs with Procurement/Capacity team that meet the financial and service expectations of Transplace.**:
- **Monitor team's performance.**:
- **Secure and request automatization of rates in TMS.**:
- **Ensure carrier performance meets customer expectations
- Capacity internal performance metrics.**:
- **Make strategic transportation & volume commitment decisions with the Capacity and Sales team that positively impact Transplace profitability and/or customer costs.**:
- **Communicate service issues to customer or TP management.**:
- **Demonstrate ownership of assigned segments of business.**:
- **Analyze customer and carrier data, to identify cost saving opportunities.**:
- **Assists on onboarding processes.**:
- **Oversee team assigned to the position and monitor service across different zones/accounts.**:
- **Track volume and revenues on a weekly basis (Scorecards).**:
- **Oversee and correct service issues with customers.**:
**Basic Qualifications**:
- **2 - 3 years' experience on Logistics**:
- **At least 1 year managing personnel**:
- **Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas**:
- **Bachelor's degree**:
- **Advanced Spanish and English written, oral, and presentation communication skills**:
**Preferred Qualifications**:
- **Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel**:
- **Reporting and Analytics.**:
- Proactive.
