Associate Manager - Operations

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**About the Role**Transplace, an Uber Freight company, is looking for experienced professionals' supervisors with a background in the Transportation, Supply Chain or Logistics field.
Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our customers.- Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.- Ensure CSRs and Team Leaders achieve their goals and meet day to day operations' needs.- Source, coordinate Capacity assignment according to Customer's requirements and needs with Procurement/Capacity team that meet the financial and service expectations of Transplace.- Monitor team's performance.- Secure and request automatization of rates in TMS.- Ensure carrier performance meets customer expectations- Capacity internal performance metrics.- Make strategic transportation & volume commitment decisions with the Capacity and Sales team that positively impact Transplace profitability and/or customer costs.- Communicate service issues to customer or TP management.- Demonstrate ownership of assigned segments of business.- Analyze customer and carrier data, to identify cost saving opportunities.- Assists on onboarding processes.- Oversee team assigned to the position and monitor service across different zones/accounts.- Track volume and revenues on a weekly basis (Scorecards).- Oversee and correct service issues with customers