Company DescriptionWe are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!Job DescriptionLeadership & Team Management:Lead and manage the Cloud & Hosting operations team, providing guidance, mentoring, and support.Ensure team members are well-equipped and trained to handle the evolving cloud environment.Foster a culture of continuous improvement, accountability, and teamwork.Operational Oversight:Oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance.Manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime.Ensure service-level agreements (SLAs) are met and reported to key stakeholders.Cloud Infrastructure Management:Oversee the deployment, configuration, and maintenance of cloud environments (e.g., AWS, Azure, GCP) to support SaaS platforms and hosting services.Implement and maintain automation processes to ensure smooth and efficient operations.Collaborate with engineering and IT teams to optimize system performance, scalability, and security.Security & Compliance:Ensure that all cloud and hosting solutions are compliant with industry standards and regulatory requirements.Manage security risks and ensure proper encryption, backups, disaster recovery plans, and vulnerability management.Cost Management & Optimization:Monitor cloud usage and expenses, ensuring cost-effective use of resources.Implement cloud cost-optimization strategies to reduce operational costs while maintaining performance.Stakeholder Communication:Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.Communicate operational performance, incident status, and improvement plans to upper management and stakeholders.Process Improvement:Develop and refine operational processes, aiming for efficiency, scalability, and reliability.Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.QualificationsMust have Skills: Cloud Platforms, DevOps Principles, Datacenter Operation, Virtualization Technologies, ITIL Practices.
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