**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**Office**Key Responsibilities**:**Product Support and Documentation**:- Assist in creating and maintaining product documentation, including specifications, user guides, and FAQ materials.- Help update product backlogs and track progress on development tasks.- Support in ongoing stakeholder Q&A and communications into centralized mailboxes.
**Market Research and Customer Insights**:- Support business research efforts by collecting and analyzing data on customer needs, industry trends, and competitor products.- Contribute to the preparation of reports and presentations based on research findings.
**Cross-Functional Collaboration**:- Work closely with other product team members to ensure smooth communication and collaboration with design, engineering, marketing, and sales teams.- Facilitate/participate in team meetings and provide input on product strategy and plannin as well as documenting actions and communicating project feedback across various stakeholder teams.
**Product Testing and Quality Assurance**:- Support product testing and quality assurance activities, such as user acceptance testing and bug tracking.- Assist in identifying and reporting product issues or areas for improvement.
**Customer Support and Feedback**:- Help gather customer feedback through surveys, interviews, and other methods.- Collaborate with the development and product management teams to address product-related inquiries or issues.
**Learning and Development**:- Participate in training sessions and product management workshops to develop skills and knowledge.- Stay updated on industry trends and best practices related to product management and customer experience.
**Qualifications and Skills**:- Strong communication and interpersonal skills.- Basic understanding of product development processes and methodologies.- Ability to work collaboratively with cross-functional teams.- Detail-oriented with good organizational skills.- Proficiency in common office software (e.G., Microsoft Office, Google Workspace)- Proactive, self-starter approach to professional delivery.
**Preferred Qualifications**:- Bachelor's degree in a relevant field (e.G., Business, Marketing, Information Technology).- Some experience with data analysis or customer research.- Familiarity with product management tools (e.G., Azure Dev Ops).- Understanding of basic project management concepts.