Associate Program Manager 1

Associate Program Manager 1EDUCATION:Bachelor´s DegreeEXPERIENCE:1 Year of experience in Client Management (Customer Service or Program Administrator)Teamwork, Customer serviceKNOWLEDGE:Customer ServiceDemand ManagementBilingualProficient in ExcelSKILLS / ABILITIES:Focused on outcomes and objectivesSchedule flexibilityEase of teamworkAbility to work under pressure and meet deadlinesBusiness senseNumerical ability and agility of thoughtContributing to the continuous improvement of the projectNegotiating with internal and external customersRESPONSIBILITIES:Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met.
Ensures all program-related decisions are guided by the terms and conditions of the customer's contract.
Understands all aspects required to launch a new program or order.
Responsible for customer management and satisfaction, order management and delivery, revenue achievement, and business issue resolution (A/R, E&O material issues, PPV, credit, RMA's).#J-18808-Ljbffr