.**Associate Software Engineer****The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.****What you will bring to the team**We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it's bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers.Every day, our team learns something new. If you are passionate about learning daily, this is the team to join. We are continuously exploring and building new support methodologies and techniques; enhancing our support processes; creating debugging tools; interacting with customers; and improving our team's soft and hard skills.Our SW Support organization is currently involved with following technologies: Java, JavaScript, C++, Linux, cloud, docker, microservices, Ovirt, Jenkins, MongoDB, DB2, PostgreSQL, OpenAPI, and many other technologies and frameworks."**What you will be doing**:**Your typical day as Associate Software Engineer will involve**:- Attention to internal and external customers who contact the company in person, by phone or virtually.- Analyze traces/customer logs to identify product configuration problems.- Attempt the recreation of customer issues on his/her local environments (virtual or physical).- Update our internal/external databases with information about technical issues and useful discussions with customers.- Share feature requests and effective workarounds with customers and team members.- Keep customers informed about issues being worked/analyzed, providing frequent, and meaningful updates.- Follow up with internal teams and with customers to ensure their technical issues are resolved.- Gather customer feedback and share with our Product, Sales and Marketing teams.- Drive Software improvements upstream to development and test groups to reduce defects getting to the field.- Engages with other functions and organizations to resolve issues (e.G., other products, services, HW/drivers, etc.).- Contributes to efforts to optimize current processes, often collaborating with other groups within Support to improve day-to-day activities.- Performs other related duties as assigned
