Associate Support Engineer

Excellent analytical skillsAbility to plan and organize things effectivelyExcellent communication skills, both verbal as well as writtenExpert in recognizing issues effectivelyAbility to solve the detected issue within the given time/SLAsKnowledge about various networking protocols and their usageEffective coordination with other and teamsJob ResponsibilitiesProviding recommendatior resolution of production problemsPrepare required documentationUnderstand and create the proceows which relates to the TMS solutionProviding on-call technical supportMeet the decided deadlinr the assigned tasksDeliver training sessions to the newly joinllow associatesMentoring analyst allow analystLearn new tools and processes whenever requiredConduct business according to the defined BY standards and policiesAdhere to the BY corporate security policies