.Associate System EngineerAre you passionate about the chance to bring your experience to a world-class company that is market-leading in both content and technology? If yes, we're looking for you.Join our team! You'll be part of the operational support team. Your main responsibilities include mitigating the customer impact of issues, initiating action to determine root causes, and implementing problem resolution.About the RoleIn this opportunity as an Associate System Engineer you will:Analyze customer problems of low complexity.Assess the scope of impact.Mitigate customer impact of issues and execute workarounds.Implement problem resolution as identified in documented solutions.Engage others as appropriate and escalate as required.Provide advice or training to users about the application systems' functionality, correct operation or constraints, and correct user faults.Proactively monitor production and nonproduction environments and/or applications.Conduct root cause analysis and correlation of other system and/or application problems of low complexity.Work on smaller, minimally complex projects/issues that require a singular area of expertise.Participate in project planning sessions with team members.Manage multiple and sometimes competing priorities with guidance.Aid the preparation of status updates for customer problems or projects.Regularly communicate and share knowledge with the rest of the team.Perform actions aligned with defined standards.The following are required for some positions but not all:Make general or site-specific modifications, update system documentation, manipulate data, and define enhancements.Provide input for technical plans and solutions.About You:You're a fit for the role if your background includes:Bachelor's degree or equivalent.1 year of experience supporting IT infrastructure, Application & Cloud Services.1 year of mandatory NOC experience in a similar environment would be an added advantage.1 year of Windows, UNIX or Storage administration skills would be an added advantage.Excellent understanding of ITIL process with appropriate fundamental accreditation.Excellent communication skills, verbal and written (Should be able to communicate with global teams and senior management).Strong collaboration skills.Location: CDMXWhat's in it For You?Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Wellbeing: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing