.Job DescriptionBring value to yourself and the organization by putting your superpowers to work!If you are a motivated and curious problem solver with a passion for technology, a confident independent operator, and a keen eye on cultivating relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service, come and join us!Play your part in our team's succeedingAs part of the Global End-User Support organization, you will have the opportunity to help us optimize the usage of business technologies to increase the productivity of The LEGO Group.Core Responsibilities:Provide advice and solutions to complex IT incidents and problems.Effectively engage with Digital Technology product teams to implement the required processes, technology, and solutions on the site.Proactively ensure IT Policies and Principles are being followed on the site.Actively improve, utilize, train, and promote new technologies implemented in the organization.Install and configure hardware, computer systems, and applications within the company.Engage with vendors as it relates to the IT area.Do you have what it takes?At least 3 years of experience in the Information Technology field providing technical support to manufacturing environment (Must)Bachelor's degree in Computer Science or similar.Ability to properly communicate in English, both written and spoken.General knowledge of ITSM and IT infrastructure concepts.Expertise in one or more specific IT technical areas such as Active Directory, Microsoft Server environment, Networking, ITIL, or automation.Data analytics and presentation documents skills.An outstanding service-oriented mindset.Open communication and international collaboration.Nice to have:General understanding of Manufacturing Execution Systems, PLCs and similar components.Note: This position is based at our LEGO Operaciones de Mexico manufacturing factory located in Cienega de Flores, NL. This is not a remote position.Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.What's in it for you?Here are some of what to expect:Family Care Leave: We offer enhanced paid leave options for those important times.Insurances: All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing: We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.Colleague Discount: We know you'll love to build so from day 1 you will qualify for our generous colleague discount.Bonus: We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme