Core Responsibilities
- Drives end user satisfaction by receiving, managing, prioritizing, escalating, closing and communicating about tickets from colleagues and vendors
- Ensure a swift and efficient resolution of issues by proficiently and consistently resolving issues for all supported solutions and quickly assigning/escalating more complex issues to product teams
- Provide high quality self-service channels or resources by e.g., authoring, editing and publishing knowledgebase content
- Improve end user satisfaction through the implementation of agreed remedies and preventative measures, and by identifying and suggesting process improvements
- Support user-centric product development by e.g., providing input and identifying areas of improvement that could increase user experience and reduce reported issues
- Drive and own execution of Digital projects on strategic sites as well as act as Digital participants in local facility projects or similar
- Work towards a culture of self service, automation and waste reduction
**Join the global LEGO® team**
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.
Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."
Thank you for sharing our global commitment to Children's Rights.
Build your career brick by brick at the LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
**Location**
- Monterrey Building A, Mexico
**Job ID**
- 3-6487
**Category**
- IT, Telecom & Internet